Looking at Best Buy’s social media strategy, I have looked at a few different areas. First off, I took a look at what was going on in the world of Facebook. On Facebook, Best Buy really goes after engagement of the customers. Constantly asking questions such as “How do you use your laptop; at home or more on the go?”. They are trying to identify who their customer is, and what they like. Other questions such as “Favorite Steven Spielberg Movie?”, are used more for keeping the user engaged and active on their page. Best Buy also does some other interesting things to actively engage users in other ways. This happens in such ways as ePrinting your Christmas wishlist, sending a holiday card with “Gifts of Holiday Past”, Hi-Def Holiday videos, and Farmville Collectibles. The Gifts of Holiday past is very creative, where you pick a picture, which could be someone talking in a very early brick style cell phone, then paste your photo in the face. Best Buy on Facebook also includes product selections, location information, and events that Best Buy may be hosting in the near future.
Best Buy on twitter “promises to give you the latest and greatest from Best Buy, including updates from employees, deals, event notices, and more…check it out!”. Twitter for Best Buy is mainly used for deals and promotion information rather more engagement such as Facebook was used.
The most suprising thing about Best Buy is their other social media areas such as Best Buy Community, Best Buy Connect, and Best Buy IdeaX. Best Buy Community (connect) is forum where customers can talk about specific products or product lines, rate them, and really get a feel for what other Best Buy customers think. This is also a place where people can go to get technical support or some how to information. This community even has Twelpforce, which is a combination twitter and forum help force for customers. These customer can ask questions about financing, promotions, and any topic that relates to Best Buy. Best Buy Connect is part of this Twelpforce, where the questions are answered in real time by Best Buy employees. Best Buy has enough trust in their employees to put the employees tweets on the companies page.
Best Buy IdeaX, is a way of sharing ideas (create) with Best Buy and their community, as well as sharing dislikes. After you have uploaded an idea, other users get to vote on them, and important topics get feedback on the Best Buy blog. This also includes what Best Buy is doing wrong, one topic that stood out was “You new commercial is horrible”. I think that this idea is useful, and creative, although it may be lacking in some direction. This site unless you look around for information, you may not know what the site is all about. You can share an idea very easily, but understanding the end result could be better displayed.