Hollister vs. American Eagle Social Media Insights | Assignment #14

Hollister vs. American Eagle Social Media Insights | Assignment #14

My group compared the social media of two retail companies; American Eagle Outfitters and Hollister. Both stores try to target the same age groups from teens to young adults. The stores are usually located in the same malls and compete with each other head on. The main difference with these two clothing stores is that they have different stereotypes associated with their clothing. Hollister is more associated with “bros”, California style, preppy and sexy looks. Hollister’s attitude is very distinct as well; it conveys a “we are better and hotter than you” attitude. While American Eagle, while still considered on the preppy side, are more conservative. They endorse outdoors, sports,  are more family orientated, and convey a more friendly, fun attitude.  I looked at social mention.com . American Eagle displayed 20% strength (likelihood that your brand in being discussed), 11:1 sentiment  (a positive to negative ratio), 26% passion (likelihood that your brand will be talked about repeatedly), 42% Reach (a measure of range of influence). American eagle had, on Oct. 28th, 415 unique authors averaging about 1 minute per mention. Hollister displayed 16% strength, 4:1 sentiment, 30% passion, and 39% reach. Hollister had 387 unique authors averaging about 27 second per mention. American Eagle seems to be fairing better than Hollister on many levels. Most notable to me is sentiment, where American Eagle has a lot more positive comments than Hollister. Looking at the twitter feed, I saw that people said bad things about Hollister. Some people didn’t like the smell and the dark lighting in the store. American Eagle had a lot of tweets about promotions, cyber Monday, and free shipping. Hollister’s keywords included Abercrombie, Fitch, teen, porn, and Honda (Honda because of a motorcycle company called Hollister Honda). Porn is probably not a good keyword to have associated with your store but since Hollister has a marketing scheme closely integrating sex appeal, I can see how it could be said. American Eagle’s twitter does not get a lot of action like Hollister, with less passion, mentions, retweets, and ect. They should work one being more sociable on twitter, possibly having a more interesting marketing campaign on social medias. On the other hand, American Eagle was doing a good job at replying to facebook comments and questions while Hollister ignored them. For example, someone’s status was about going to work at American Eagle, The company then comments “Thanks for your hard work!”. American Eagle has 93,727 followers and is following 2850 people on twitter while Hollister has 102,477 followers but is only following 1. American Eagle has pictures of their customers wearing the product on their facebook page while Hollister just has Hollister model pictures, usually of guys not wearing shirts and photoshopped faces. Hollister does have a lot of pictures of their different stores and connects with employees as well. We recommended that Hollister should connect with customers more  by answering comments and questions on twitter and facebook. Note that some of the measurements are skewed due to difficulty with the name; American Eagle shows some things about eagles, American airlines, ect.

Social Media Marketing Strategy of Miller Lite | Assignment #13

Social Media Marketing Strategy of Miller Lite | Assignment #13

Miller Lite has a dedicated fan facebook page. Their facebook fan page has 738,602 people liked their fan page and 3515 people “talking about this”. Their “About” section has this statement “Having a great beer means enjoying it responsibly, or in this case, posting about it responsibly. Posting responsibly means keeping it clean, positive and talking about enjoying Miller Lite only in moderation. Otherwise your comment will be deleted.” I thought this was very interesting but in some ways good and probably a necessity, otherwise people would just post a bunch of drunken pictures of themselves, which could potentially hurt the brand image. Their facebook page had a lot of positive comments and funny or cute pictures. I noticed that Miller Lite did not answer or comment on many of them. They don’t interact with personal comments. But they do post links to the many other sites they have. Miller Lite seems to have many things going on, I found a few promotional pages. One thing they are doing is being the official beer of fantasy football. I followed the links to millerlite.com/smackcards. Here you can send you friends’ fantasy football smackcards. They are pretty funny. Mille Lite meets create, control, compete and conect motivations because of their many interactions with consumers. To name a few: By picking a funny smackcard and connecting with a friend with it can create more competition in fantasy football.  They have a youtube videos called Beer Me with funny commercials as well as commercials on their video page of facebook. They have a section in their facebook called Chivas which is support for a soccer team; you can submit fan pictures, click on a goat, and keep up with the Chivas. It has 303 likes. It also has a racing page where you can ask Brad, the new driver of the Miller Lite Dodge, a question and get information from the fans and follow Brad on twitter. On facebook, they have a feature called Brew Labs, click to enter and it’s a cool interactive and informational ad to show the design of their bottles and the new aluminum bottles. Also video of how it is made in the factory. Pretty cool. To measure their success, I used number of fans, comments, what consumer motivations where met, and the amount of people participating in their events and promotions. It is also important to see how many people have shared Miller Lite related things using facebook. I noticed many people tagging Miller Lite in their statuses. I would improve on individual contact, answering customer’s facebook questions and commenting on their posts. This will help them connect with the company more. Right now, they don’t have any contests running but I know they do throughout the year, especially during the Superbowl. A contest of some sort usually gets people excited and will share it more on facebook. Like that Luna carpet one, which I’m in for new carpet! I’m up to 163 votes! Yay!

Privacy Policies | Assignment #12

Privacy Policies | Assignment #12

The notion of privacy is a continuously changing concept in the world today because of the Internet and impact of social media. Privacy relates to maintaining control over our own content. When we lose the control over our own content, we feel our privacy is not being protected. Here is some brief knowledge about privacy practices. According to the Annenberg study, 66% of respondents who were confident about their understanding of privacy policies believe (incorrectly) that having a private policy means that sites won’t share data. It is clear from the study and others that people do not understand the flows of data collected by marketers. Most people have never searched for ways to better protect their information on the web. We see a lack of proactive action on the part of the consumer here. A study by Milne and Culnan found that 4.5% always read privacy policies, 14.1% read then frequently, 31.8% sometimes read them, 33.3% rarely read them. Some basic privacy issues under regulation are for children, financial service and the health care sectar. The Children’s Online Privacy Protection Act (COPPA) major provisions require websites collecting formation from children younger than age 13 to obtain prior parental consent and opportunity to review information and limits collection of personal information. Gramm, Leach, Bliley Act (GLBA) is a law that requires notification each year about specific privacy policy and offer an opportunity to opt out. Health Insurance Portability and Accountability Act (HIPPA) established regulations on privacy of medical records. After September 11, 2001, privacy issues changed. The Patriotic Act was passed and has numerous aspects about privacy in it. Businesses in the U.S. have argued strongly for self-regulation as the best approach to meeting consumer privacy concerns. It is up to the Internet enterprise to develop its own privacy approach, usually a privacy policy notice, or an information practice statement. In a 2005 study, 72% of commercial Web sites scored “poor” for their policies towards reusing personal data for marketing purposes. The Fair Information Practices Principles have become the standard for appropriate privacy policies. There are also many organizations that specialize in privacy matters and supports the policies of their members. Check out TRUSTe, BBBOnline, Online Privacy Alliance and more.

For me, privacy policies are usually too unclear and time-consuming to realistically read for every web site being used. For Example, Facebook’s policies, are longer than the constitution. Besides having a regulation standard private policy and to be able to opt out of certain things, I do not think that more laws are needed.  Harmless information like favorite movies, food, and who your friends are, do not need to be regulated and are actually useful for marketers. What’s wrong with having more individualized advertisements aimed at you instead of wasting your time with ads that you won’t ever give a second look at. Data mining and social media has added a whole new field for marketers to reach their target audiences. More laws that restrict that will be harmful to marketers who want to use that information to better serve customers. So, Is Privacy dead? No. I don’t think so, but it’s meaning has certainly changed and will continue to change. What used to be considered private information is no longer. The generational view on privacy has also changed. I feel younger generations do not see the harm in letting web sites control your information or seem not to care about it at all. But Privacy is subjective. Many people still want control over when and how their information is shared. Since businesses are entrusted with data of some kind, it is their obligation to protect it or share it in nondestructive and safe ways. I would consider using data for marketing safe. Users should be protected from nonsafe sharing of data from businesses. Users also have an obligation to themselves to not give out data to untrustworthy sites. Nonetheless, It is still important to keep user concerns about their privacy in mind and adapt to changing circumstances.

Here is an interesting speech by Steven Rambam I found on privacy: Privacy is Dead-Get Over It!

Web Analytics Report | Assignment #11

Web Analytics Report | Assignment #11

This website has a total of 9 unique people visiting this site with 40 visits and 112 pageviews. With 2.80 Pages/visit and 00:05:44 Average time on site. The Bounce Rate is 35.00%, which isn’t horrible I guess. 17.50% are New Visits. There was 38 visits from U.S., all from Illinois (37 DeKalb, 1 Naperville) which I’m assuming is mostly myself. There was 1 Visit from Beijing, China and 1 Visit from Jakarta Raya, Indonesia. There is 59 unique page views. The pages with the most views are “/jmessner/” which is the main landing page with 88 pageviews “/jmessner/contact” with 8 pagviews and  “/jmessner/2011/09/14/reflection-about-restaurant-com-assignment-3/” with 7 pageviews. The other pages only had 1 or 2 pageviews. The traffic is broken down by 5.0% Search traffic, 77.50% Referral Traffic and 17.50% Direct Traffic. The Keywords searched was “assignment about restaurant” and “Jessie_messner@yahoo.com”.  Kind of weird that my email was searched through Google. The referral sources are Laurenlabrecque.com, 36ohk6dgmcd1n.yom.mail.yhoo.net, and activegirllifestyle.com. None of the information really surprised me except for the random people from China and Indonesia and the referral traffic by some weird url.

Web Analytics- SourceWeb Analytics- Visitors

 

Fancy Fortune Cookie Paid Ad | Assignment #10

Fancy Fortune Cookie Paid Ad | Assignment #10

Fancy Fortune Cookie

www.fancyfortunecookies.com

Send Custom Fortune Cookies!

Fun and Tasty Holiday Gift

 

My largest target demographic is a potential customer looking for a fun and tasty holiday gift, especially for Christmas since it’s around that time. My call to action is to send people holiday fortune cookies now. The landing page is the holiday personalized gift section where they have displayed the holiday deals and special tins/samplers. My 3 relevant keywords is Custom, fortune cookie, and Gifts. According to the word density tool fortune cookie is the number one most recognized. The other highly dense words include gift, custom, personalized, chocolate, gigantic, and fancy. Using Google Adwords Keyword Tool, I checked the competition for the word personalized. It has high competition, 11,100,000 monthly searches, and 6,120,000 local monthly searches. While the word custom has medium competition, 30,400,000 monthly searches, and 16,600,000 local monthly searches. The word custom will be less expensive and searched more.  Using the traffic estimator, I looked up “custom gifts” with a max CPC of 1: 301,000 monthly global searches, 246,00 local monthly searches, $0.76 estimated Avg. CPC, 6 estimated ad position, 39 estimated daily clicks, and $29.72 estimated daily cost (much better than the estimated daily cost of “personalized” which is $289.60). I also looked up “fortune cookie”: 246,000 global monthly searches, 165,00 local monthly searches, $0.71 estimated average CPC, 1.7 estimated Ad position, 95.81 estimated daily clicks, $68.17 estimated daily cost.  Starting with a max CPC of 1 and raising it, I realized that it raises the price and ad position gets better.

Search Engine Marketing- SEO | Assignment #9

Search Engine Marketing- SEO | Assignment #9

 

SEO is a strategy for SEM (search engine marketing). It stands for search engine optimization and is a great tool to improve a site’s rank for Google. Some techniques include HTML codes, web page copy editing, site navigation, linking campaigns, and more. This will build traffic and attract customers to your website. Google uses “spiders” that crawl through your site using hyperlinks. It also ranks sites on how important Google deems it to be. You may want to register your site with yahoo and directories as well. Google claims, however, that its uses more than 100 factors to determine page ranking. Items that are usually included in the rankings are: location and frequency of keywords on the page, the HTML title tag, content, quality and relevance, number of links, and number of click-throughs generated by searches. Google has a lot of important tips that will give you insight into their process. Free resources such as Webmaster Tools, the official Webmaster Central blog, and the discussion forum can provide you with a great deal of information about how to optimize your site for organic search. Many of these free sources, as well as information on paid search, can be found on Google Webmaster Central. Using a word density tool, I discovered some of the keywords that most commonly used in my blog site. Keywords: Marketing internet marketing, blog, assignment, search, sign, post, social media, traffic, business model, wordpress, plugins, Google, data, guest speakers, search engine. These keywords did not really surprise me, as this is a blog for Internet marketing.

McDonalds vs. Walgreens Website Challenge | Assignment #8

McDonalds vs. Walgreens Website Challenge | Assignment #8

Mcdonalds’ Website Reflection:

After arriving at the page, I found it pretty simple to look at and decide where to click to find what I want. The first thing I looked for is a job opening and description. Once I clicked on corporate opportunities, you can click on what category and then what state and click search. Then it shows all the jobs relating to that category, if you click on one it will tell you the qualifications and requirements. Mcdonalds has an option to put job openings in a “job cart” where you can put the jobs you are interested in applying at. They also have an option to receive “job alerts” where if a position opens up, it will contact you by email.  Under the career tab is a link called employee benefits. Clicking here lets you know about the different employee benefits offered at McDonalds.  It would be nice if McDonalds would elaborate more on some of the benefits such as Mc$ave because I would like to know what that is. As well as know more about vacations, medical and different pay incentives. It would be nice if they were more specific and not general. After trying to find out what specific benefits they have, I clicked below the employee benefits page where they have pages that tell you what each benefit is. So they do have the specific information there but it was one more click away.  So far information wasn’t too hard to find. I like that they had all the information because it makes people more inclined to trust McDonalds and want to work for them. Navigation could use drop down tabs when hovering over the main Tabs in red to show what lies in that section without having to click all over. On the other hand McDonalds career page is not very inviting. Yes, they use McDonalds color scheme we all know but there is so much white page. It would be nicer to have more pictures of happy working employees.  More colors, possibly a different background other than white would help keep people’s interest while looking at the website. There seems to be some odd white space on the information pages. Using more pictures, graphs, and charts will help people see things easier and be more obliged to read more on the website. Since most people now-a-days can search the companies they are applying for online, they can compare and contrast as well as look for valuable information that may turn a future employee on or off the job opportunity. Using pictures, graphs, tidbits of information comparing your employee benefits to others may help prospective employees want to work for McDonalds. Using the four I’s of internet marketing, Interactive, Information driven, Immediate, and Involving, I think Mcdonald’s site could use more interactive things in their site. I saw the video called “Why McDonalds?” on the career homepage, and I think more of this will benefit other pages as well. Maybe even add a forum or conversation tool. After a while I noticed the facebook, and twitter links at the top of the page. To be honest I didn’t even see them there until I went to Walgreens page and then went back to see if McDonalds had them too. It might be a good idea to move these buttons to a more seeable area; I like the size though. A more persuasive tone in the information can also be productive because you are trying to sell your jobs to potential employees. You want employees that have the right qualifications and experience as well so being clear and precise about what those are will help. Having more people apply to a job gives you the opportunity to choose the best candidate.

After Viewing Walgreens’ Website:

Right off the bat I noticed that Walgreens had a livelier site. I based this on the fact that they had pictures on every page, as well as some videos. I also noticed that unlike McDonald’s site, they have a section called “life at Walgreens” which talks about the culture there, volunteerism, diversity and even a place to learn about other team member in the company. This is a great tactic because it makes people want to work here because of the good environment and social responsibility efforts. Walgreens spells it out for you almost in a persuasive way in order to sell their company to you a potential employee and they don’t make it difficult to find. I read this on Walgreens Career homepage “To millions of Americans, our retail stores are Walgreens. But it’s the talented, dedicated team members at our corporate locations whose support help make those stores run smoothly and who work to expand our business into new health and wellness categories.” I didn’t see anything like this on McDonald’s site. This statement really makes me want to work at Walgreens. As far as navigation, they do have drop down tabs from the main tabs and it was easy to find descriptions of the specific job areas. But they had a much more complicated looking job search page. After figuring out how to enter search results, about 5 clicks to enter job field, zip code, and miles away, I was able to find jobs. I liked that they had more options such as how many miles away are you looking and very specific job search areas. This helps narrow down jobs for someone looking. They also have a “job cart” and a “jobpage” if you sign in. Unlike Walmart, which only had a mailing address under Contact Info, Walgreens has a ton of different numbers and emails to contact for help. This is much more personalized and makes me trust Walgreens as a well-organized company. They also have a Share button that lets people share on facebook, twitter, email, and just about anywhere you ever wanted at the end of each page, I wish it were larger though. They also have a FAQs page for people to ask and read others questions. And if you are really having trouble on their site, there is a Site Map link to help you find the page you want. Though their colors are almost identical to McDonald’s, I didn’t notice it as much, probably because there is less white space and more pictures and a larger top line. Overall Walgreens had more personalization features and was easier to find valuable information for a potential employee. McDonalds has their accomplishments in the Corporate Accolades page, which I didn’t find until after I searched for careers so they weren’t much use there. I do like the information that McDonalds offers about employee benefits and accolades but they do not do it justice by not being as persuasive and really trying to sell their company.

More Photoshop | Assignment #7

More Photoshop | Assignment #7

Click to Adopt your New Best Friend Today!

 

With this ad design I chose to communicate about the adoption of dogs. I have two dog images, which are both for actual adoption on the website, to convey that the ad is about dogs and add the cuteness factor. I tried to stay with the colors of the Animal House Shelter’s color theme, which are mainly purples. I chose the square ad because it is a good size for larger images. The landing page is the Dog Adoption page on their website because it shows all the current dogs. Hopefully when people see their cute faces, they will keep clicking and find a dog they fall in love with.

 

Click to Donate to the Animal House Shelter Inc.

 

 

This ad design is a skyscraper because I thought it would be a good size to place on pages so people will see it across their screen. Again I chose to place two dogs and one cat image. Hopefully by this, a visitor will know it is for an animal shelter and think they are cute. I added informational text that it is a no-kill shelter and the name and location of it. I also added the “We need you!” bubble by the puppy to add an individualized touch for the visitor. The Click to Donate button links to the Donation landing page where visitors can see what they need donated and can follow the links to give a monetary donation if they wish.

Each ad has a button like shape with the call to action so it is clear to all visitors what it wants them to do. The first ad seems more aimed at older visitors while the second ad is more aimed at younger visitors. A/B testing is efficient in measuring which ad applies or appeals to the most visitors; which gets clicked on the most. Using these two advertisements, we can do A/B testing by seeing which shape or placement the ads are at will make a difference in clickability. We can see which color theme or graphics they like better. With A/B testing we can test the location of the call of action, the exact text used, and how the surrounding space is used. You can use A/B testing as a tool for segmentation and targeting. You should also use other metrics such as click through rates, page views, time on site, bounce rate, number of visitors who actually complete the call to action either by donating or adopting.

 

 

Itsupplies Presentation Reflection | Assignment #5

Itsupplies Presentation Reflection | Assignment #5

Ryan Eugene gave a presentation about itsupplies. Because it’s a small company, he does a lot of different positions like running the content management system, paid-marketing and email marketing. First he gave some history about itsupplies. The company was founded in 1998 by Greg Lahart; who started the small business from his garage. The name itsupples means Ink and Toner supplies. It started with a catalog and grew to using the web as a tool. As technology expanded they added thousands of products to the inventory. In the early 2000’s the website was basically just a catalog for placing orders. By 2009, a new website content management system and email marketing campaign began. Ryan Eugene said that there is a new website under construction that will be better looking, with better graphics and format. He talked a bit about what he does in the company; I wish he had elaborated on it. I thought it was funny when he talked about learning HTML and sometimes he googles how to do some things. HTML may be something I want to learn as well. Also he said that learning from looking at what competitors are doing is a good way to analyze advancements. He mentioned data flow and keywords. Data flow for itsupplies is important for acquisition of new customers on a global scale and more interactivity with customers than a catalog could offer. Keywords are important to stand out from other sites and description; it makes your content more unique and searchable. Unique content and descriptions of products give customers more information and a personal touch to your site versus others.